Refund policy
Your right to cancel (14 days)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days from the day you receive your items. You then have a further 14 days to send the items back to us.
To cancel, simply contact us within the 14-day period:
- Email: uk.vastranand@gmail.com
- Phone / WhatsApp: +44 7344 201030
Returns address
VASTRANAND UK LTD
50 Richmond Gardens
Harrow, HA3 6AJ
United Kingdom
Please include your order number with the return. We recommend using a tracked postal service. Return postage is paid by the customer, unless the item is faulty or not as described.
Condition of returned items
Items must be unused, unwashed and in their original condition with all tags and packaging. You may unpack and inspect a saree as you would in a shop, but items showing signs of wear or use may have the refund reduced.
Refunds
Once we receive your return, we will refund you within 14 days using your original payment method. This includes the standard delivery charge you paid (but not any premium delivery upgrade).
Faulty or incorrect items
Under the Consumer Rights Act 2015, if an item is faulty, damaged or not as described:
- Within 30 days of delivery you are entitled to a full refund, including return postage.
- After 30 days, you are entitled to a repair or replacement, and if that is not possible, a refund.
Please contact us with a photo or video of the issue and we will resolve it quickly.
Exchanges
We are happy to exchange items within the same 14-day period, subject to stock. Contact us to arrange an exchange.
Exceptions
Items that have been personalised or altered to your specification (for example custom stitching) cannot be returned unless faulty.
This policy does not affect your statutory rights.